Designer i København
About the job:
You will be part of the Service Content management team as part of the Saxo Experience Office (SXO) which is the organization managing digital marketing and customer experience for the group and will therefore play an instrumental role in building and improving the SaxoExperience. We want to offer our clients world class service and support through accurate, relevant, engaging and client friendly content via our digital support channels, ensuring that they get the help they need to navigate through our wide range of products and services.
Among others you will be responsible for:
- Working closely with the Head of Service Content to identify client’s needs and gaps in our service knowledge base, to produce and realize videos that give our clients a smooth and effective introduction and support to use our platforms and trade our products
- Recording, editing, and publishing How-to/Tutorial style videos content across multiple markets and languages
- Working with global teams such as the Trading Platforms team, Marketing and Client Services to create relevant and accurate videos
- Keep the video content up to date with the continuously evolving platforms and services
- Video content management: Make sure the videos are uploaded in our help center, keep an eye on analytics for videos performance, project managing from creation to maintenance
- You a...